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We offer wine, sparkling wine, spirits, truffle products, and olive oils sourced directly from Croatia.
It is best to store our products in a cool place, protected from sun light. Special instructions and requirements can be found in the respective product description and on the product labels. After opening, the products should be stored in a cool place.
This depends on the product. You can find the best-before date on the respective products. After opening, the products should be stored in a cool place and used up soon - wines within five days, sparkling wine within three days, spirits can usually be kept almost indefinitely if they contain more than 30% alcohol. Teranino will also keep for several months but should be stored in a cool place. It is best to check beforehand whether deposits have formed. If so, please do not drink any more. It has been our experience that many products can be enjoyed beyond the recommended time. For foods such as truffle mayonnaise, tartufata or olive oils, you will find information regarding shelf life on the packaging.
You can find a lot of information about the product and how to use it in the product descriptions. If you need more help, our blog can help you. You are also welcome to call us on +49 176 328 159 86 from Monday to Saturday between 10 am and 7 pm. We will be happy to advise you personally!
Within Germany, shipping usually takes between 2 and 3 business days. Within the EU you should expect between 3 and 7 days.
Shipping costs 5,90 € and we ship with DHL GoGreen & UPS. In other EU countries shipping costs 12,90 €. From an order value of 89,00 € the shipping is free of charge regardless of the delivery location.
We deliver EU-wide. We will soon also ship to the US. Sign up for our newsletter and receive all the updates.
Within Germany, we ship with DHL GoGreen and UPS. In other EU countries, we ship with UPS.
We offer express shipping on request.
As soon as we receive your order, you will receive an order confirmation. As soon as it has been shipped, you will receive an e-mail from the respective shipping service provider with a link to track the shipment.
Please check once in the shipment tracking if your order has been delivered to a neighbor or to a pack station. If this is not the case, please send us an email to email@example.com so that we can find a solution together.
The prices listed on the product page include VAT and other price components. You can pay by credit card, PayPal, Apple Pay, Google Pay, SOFORT or Klarna.
Of course, you can also order by phone. You can reach us at +49 176 328 159 86.
Yes, you will receive both via email.
If you have not received an order confirmation or shipping notification, please check your spam folder. If they are not there either, please send us an email to firstname.lastname@example.org. We will take care of it!
If you want to change or cancel your order, please contact us as soon as possible by phone at +49 176 328 159 86. If your order has not been shipped yet, we can change it.
You do not have to be registered as a customer to purchase products. However, you have the possibility to create a customer account. With this account, you have the possibility to view your orders and if necessary reorder. In addition, your delivery and billing address will be saved so that your next purchase will be even faster.
If you have entered an incorrect delivery address, please call us as soon as possible at +49 176 328 159 86. If your order has not yet been shipped, we can correct the shipping information. Unfortunately if the order has already been dispatched, this is no longer possible. If you have entered the wrong billing address, just send us an email at email@example.com. We will be happy to correct the data.
How can I redeem coupons and discount codes?
Of course, this is not a problem. However, two discount codes cannot be redeemed at the same time.
Yes, simply select the gift voucher and the desired amount under the "Vouchers" tab and complete the order.
Unfortunately, this is not yet possible. But we are working on it.
Yes, please email us at firstname.lastname@example.org. If you pre-order a product from us, we will ship it as soon as it is available. We will keep you informed about the status by e-mail. If you have ordered other items, they will be shipped as soon as the pre-ordered product is available. If you do not want this, we would ask you to place two separate orders. Thank you very much!
If you have any questions, please send an e-mail to email@example.com or call us at +49 176 328 159 86. We will be happy to help you!
You made a mistake or don't want your order anymore? No problem, we grant you a 30-day return policy. This is how it works: o Send us an email at firstname.lastname@example.org. o Let us know which items are returning and we'll send you a free return label. o As soon as we receive the goods - unopened & sealed - we will refund you the purchase price via the original payment method. o You will receive an email as soon as the refund has been initiated. Normally this happens within 3 days after the return has arrived.
Did you receive a damaged package? Please email us directly at email@example.com and let us know if you would like us to resend the item to you free of charge (including a small surprise), or if you would like us to refund the item directly. We always try to pack the products in the best possible way, but occasionally some of them may get broken. Our priority is to give you the least hassle possible.
If you have received the wrong product, please email us at firstname.lastname@example.org. We will then send you a free return label and arrange for a new shipment as soon as possible.